Mountainspace – Terms & Conditions
Last updated: September 2026
Mountainspace (“we”, “us”, “our”) provides outdoor instruction, guided activities, courses, and group experiences across the UK. By making a booking or participating in any Mountainspace activity, you (“you”, “the participant”, “the client”) agree to the following Terms & Conditions.
Mountainspace is a UK-based sole-trader business.
Contact: info@mountainspace.co.uk
1. How Mountainspace provides your booking
Mountainspace provides different types of outdoor and travel services. The legal relationship between you and Mountainspace depends on what you book.
Climbing, courses and guided days
Where you book a climbing session, mountaineering activity, guided activity, course, private guiding or similar activity directly with Mountainspace, Mountainspace provides the activity directly. Your contract is with Mountainspace and these Booking Terms, together with the specific information provided for your activity, apply.
Adventure trips including accommodation or other travel services
Where Mountainspace combines two or more different types of travel services for the same trip or holiday in a way that meets the legal definition of a Package, Mountainspace acts as the Package Organiser. Where the Package Travel and Linked Travel Arrangements Regulations 2018 apply, you will have the rights provided by those Regulations.
Third-party travel services
Where Mountainspace arranges a travel service provided by another company and the arrangement does not make Mountainspace the Package Organiser, Mountainspace may act as your agent. Your contract for the relevant travel service will normally be with the supplier or relevant Package Organiser, and their booking conditions will apply.
Flights
Mountainspace does not currently sell or arrange flights.
2. Making a booking
When making a booking, you confirm that you are aged 18 or over unless the activity expressly allows participants under 18; the information you provide is accurate and complete; you have authority to book for other members of your party; you have read the information provided; and you understand and accept stated fitness, experience, age, equipment and participation requirements.
A booking becomes confirmed when Mountainspace accepts your booking, receives the required deposit or payment and issues written confirmation.
Your Booking Confirmation will identify the services booked and, where relevant, who is responsible for providing them. If you book for others, you are responsible for ensuring they receive the relevant information.
Where the Package Travel Regulations apply, Mountainspace will provide the information required before the contract is concluded. Where a booking constitutes a Linked Travel Arrangement (LTA), Mountainspace will provide the statutory information and notices applicable.
3. Prices and payment
The price payable will be the price confirmed at booking. Your Booking Confirmation will state, where applicable, the total price, deposit, remaining balance, balance due date, and what is included and excluded.
Unless specifically stated, the price does not include travel, accommodation, meals, equipment, permits, insurance or other costs not expressly identified as included.
A booking is not secured until the required payment has been received. Where a deposit is paid, the remaining balance must be paid by the date stated in your Booking Confirmation.
If payment is not received by the due date, we may request payment and, if the balance remains unpaid, cancel the booking in accordance with the applicable cancellation terms. Any cancellation or administrative charge will be proportionate and comply with applicable consumer law.
4. Cancellation by you
Cancellation period - Cancellation charge:
More than 30 days before - Deposit and/or reasonable costs already incurred
30–15 days before - 50% of the booking price
14–8 days before - 75% of the booking price
7 days or less before - 100% of the booking price
You may cancel your booking before the start of the activity or trip by notifying Mountainspace in writing. The cancellation date will normally be the date Mountainspace receives your cancellation request.
Unless different cancellation terms are stated in your Booking Confirmation or specific trip conditions, the following standard cancellation schedule applies:
5. Changes or cancellation by Mountainspace
Mountain and outdoor activities are affected by conditions that can change quickly. For safety or operational reasons, Mountainspace may need to change the route, location, itinerary, objective, activity, accommodation, timings or other elements of your booking.
Reasons may include adverse weather, dangerous conditions, access restrictions, closures, environmental conditions, illness or injury, guide availability, transport disruption, government restrictions or other circumstances beyond our reasonable control.
Where reasonably possible, we will provide a suitable alternative. Changing the route, venue or objective does not necessarily mean the activity has been cancelled. Our priority is to provide a safe and worthwhile experience appropriate to conditions and participants.
If Mountainspace has to cancel your activity or trip, we will notify you as soon as reasonably practicable and explain the options available. Where a refund is required under your booking terms or applicable law, this will be provided.
Where Mountainspace is the Package Organiser, the specific rules governing changes and cancellation of Packages under the Package Travel Regulations apply.
6. Changes or cancellation by suppliers
Some services may be provided by third-party suppliers, such as accommodation providers, transport operators, local guides or activity providers.
Where Mountainspace acts as an agent, the supplier's terms apply and the supplier will normally be responsible for the consequences of its cancellation or changes. Mountainspace will pass relevant information to you and, where appropriate, assist you in communicating with the supplier.
Where Mountainspace is the Package Organiser, Mountainspace remains responsible for the Package obligations imposed upon the Package Organiser by the Package Travel Regulations.
7. Minimum numbers
Some activities or trips may require a minimum number of participants to operate. Where a minimum number applies, this will be stated before booking.
If the minimum number is not reached and Mountainspace needs to cancel the departure, we will notify you as soon as reasonably practicable and provide a suitable alternative or refund in accordance with the booking terms and applicable law.
For Packages, statutory cancellation periods apply where a Package is terminated because the minimum number has not been reached. We recommend waiting for confirmation that a departure is operating before making non-refundable travel arrangements specifically dependent on that departure.
8. Outdoor activities, fitness & experience
Climbing, mountaineering, hiking, scrambling and other outdoor activities involve inherent risks, including falls, slips, rockfall, difficult or exposed terrain, changing weather, cold, heat, water, remoteness, altitude, equipment failure and delays in emergency assistance.
You are responsible for ensuring that the activity is appropriate for your fitness, experience and abilities. Specific requirements will be stated on the relevant activity or trip page. If unsure, contact Mountainspace before booking.
Our guides and instructors may alter the route, objective or activity, or decide to turn back, where necessary because of safety, conditions or the ability of the group. The guide or instructor's safety decision during an activity is final.
A change of objective or route made for safety reasons does not automatically constitute a failure to provide the booked service.
9. Participant responsibilities
Participants must follow reasonable instructions; arrive appropriately prepared and equipped; disclose relevant information affecting safe participation; behave responsibly; and not participate while impaired by alcohol or drugs.
You must tell us before the activity about any medical, physical, accessibility or other circumstance that could reasonably affect safe participation. Where reasonably practicable, we will discuss whether reasonable adjustments or alternatives can be made.
Mountainspace may refuse or end participation where a participant is not adequately prepared, is impaired, or creates a significant safety risk. Where participation ends because of a participant's own actions, unsafe behaviour, lack of preparation or failure to follow reasonable safety instructions, no automatic refund will be due, subject to statutory rights.
10. Equipment
You are responsible for bringing the personal clothing and equipment specified and ensuring your own equipment is suitable and safe.
Where Mountainspace provides technical equipment, it will be selected and inspected appropriately for its intended use. Participants must use supplied equipment in accordance with instructions and report concerns immediately.
Where equipment supplied by Mountainspace is lost or damaged through deliberate or negligent actions, Mountainspace may seek reasonable recovery of the resulting cost, subject to applicable law.
11. Accommodation
Where accommodation forms part of your booking, information is based on information available from the accommodation provider or our own knowledge and experience. Standards, facilities and room configurations can vary.
Official accommodation ratings may use local classification systems and may not be directly comparable with UK standards. Photographs and descriptions are intended as a general representation and individual rooms or facilities may vary.
Specific room types, beds or facilities are subject to availability and will be identified in booking information where relevant. If a significant change is required after booking, we will notify you and provide any alternative arrangements or rights required by the applicable terms or law.
12. Insurance
We strongly recommend appropriate personal insurance for all Mountainspace activities. For overseas trips, suitable travel insurance may be a condition of participation.
Insurance should specifically cover the activities undertaken. Standard travel insurance may not cover climbing, scrambling, mountaineering, winter activities, trekking at altitude or other adventure activities.
For overseas trips, we recommend cover for medical treatment, emergency evacuation, repatriation, cancellation, curtailment, baggage and personal liability. You are responsible for checking adequacy of cover.
13. Overseas travel
You are responsible for ensuring that you have the appropriate passport, visa, permits, travel documentation and other entry requirements. Mountainspace may provide general information, but requirements can change and may depend on nationality and individual circumstances.
You should check current requirements with the relevant government authority, embassy or consulate and obtain appropriate medical advice for vaccinations, medication, altitude or other health considerations. Mountainspace does not provide individual immigration or medical advice.
14. Package Travel, Linked Travel Arrangements & PTS Financial Protection
Whether a booking constitutes a Package or Linked Travel Arrangement (LTA) is determined by the Package Travel and Linked Travel Arrangements Regulations 2018 and the circumstances in which the travel services are booked. The legal status does not depend solely on whether a booking is made online, face-to-face, by telephone or another method.
Packages
Where Mountainspace organises a Package, Mountainspace acts as the Package Organiser and is responsible for the Package in accordance with the Package Travel Regulations.
Linked Travel Arrangements
Where a booking constitutes an LTA rather than a Package, the statutory protections applicable to LTAs apply. An LTA does not provide all rights applicable to a Package. Each relevant travel service provider is generally responsible for its own contract.
Financial protection
Mountainspace is a member of Protected Trust Services (PTS), membership number 6559. Where applicable to your booking, customer payments will be handled through the relevant PTS trust arrangements in accordance with the applicable PTS terms and financial-protection requirements.
PTS financial protection is protection against financial loss arising from insolvency. It is not travel insurance and does not make PTS responsible for providing your activity or holiday. Not every Mountainspace service constitutes a Package and not every booking necessarily attracts identical statutory protections. The financial protection applicable to your booking will be identified in your Booking Confirmation and/or relevant package travel documentation.
Flights and ATOL
Mountainspace does not currently sell or arrange flights and therefore does not currently offer flight-inclusive holidays or ATOL protection. If Mountainspace begins arranging flights in future, its financial-protection arrangements and customer documentation will be updated before such bookings are offered.
15. When Mountainspace acts as an agent
Where Mountainspace acts solely as an agent for a third-party supplier, the supplier is responsible for providing the relevant travel service in accordance with its contract with you. The supplier's booking terms apply.
Mountainspace's responsibility is to carry out its agency services with reasonable care and skill, including making the booking in accordance with your instructions. We are not responsible for the acts or omissions of the supplier, except where Mountainspace is legally responsible for its own acts or omissions.
16. Our responsibility
Mountainspace will provide services with reasonable care and skill. Where Mountainspace is the direct provider of an activity, we are responsible for providing it in accordance with the contract and applicable law. Where Mountainspace is the Package Organiser, we accept the responsibilities imposed by the Package Travel Regulations.
Nothing in these Terms excludes or limits liability where unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory rights that cannot be excluded or restricted.
We will not be responsible for losses caused by circumstances outside our reasonable control, subject to statutory rights. Where you have a legal right to compensation, refund or another remedy, nothing in these Terms removes that right.
17. Complaints
If you experience a problem during an activity or trip, tell your Mountainspace guide, instructor or relevant supplier as soon as possible so it can be investigated and, where possible, resolved.
If unresolved, contact Mountainspace in writing as soon as reasonably practicable after the event. We will investigate and respond within a reasonable period. Where another supplier is responsible, we may refer the matter to them.
Where Mountainspace is the Package Organiser, we will deal with complaints in accordance with our obligations under the Package Travel Regulations. Nothing limits your statutory rights.
18. Personal information
Mountainspace processes personal information in accordance with applicable UK data protection legislation and our Privacy Policy.
We may share relevant information with guides, accommodation providers, transport operators, local suppliers, emergency services, insurers or other organisations where necessary to provide your booking, ensure safety or comply with legal requirements.
Where you provide medical, disability, dietary or other special category information, we will process it in accordance with applicable data protection law. Further information is available in our Privacy Policy.
19. General
These Terms, together with the specific information for your activity or trip, quotation and Booking Confirmation, form the agreement between you and Mountainspace where Mountainspace is your contracting party.
If a specific written term relating to your booking conflicts with these general Terms, the specific term will normally take precedence.
If any provision is found invalid or unenforceable, the remaining provisions continue to apply. Nothing affects rights that cannot legally be excluded or restricted.
These Terms are governed by the law of England and Wales, subject to any mandatory consumer protection rights applicable to you.
These charges are intended to reflect the reasonable costs and losses Mountainspace is likely to incur following cancellation, including commitments to accommodation providers, guides, instructors, suppliers and permits, together with the reasonable difficulty of reselling the place at short notice.
Where Mountainspace is able to recover or avoid costs, or successfully resell a cancelled place, this may be taken into account where appropriate.
Different cancellation terms may apply to particular activities, private bookings, corporate bookings or overseas trips where the costs and commitments require a different cancellation structure. Any such terms will be clearly stated before you book.
Where Mountainspace is the Package Organiser, any termination fee must comply with the Package Travel Regulations. Nothing in these Terms removes or limits any cancellation, refund or other statutory rights that apply to you.
We strongly recommend taking out suitable cancellation insurance when making your booking.
MOUNTAINSPACE - LEGAL DETAILS
Mountainspace
Kasia Piatek as KP Outdoors
Business address:
6 Linden Villas
Harrison Street
Hereford
HR1 2JH
United Kingdom
PTS Membership Number: 6559
Email: info@mountainspace.co.uk
Telephone: +447460843135
Website: www.mountainspace.co.uk
Last updated: 26/08/2026